Once we receive a referral, our staff will begin processing the prescription. Wewill run an instantaneous online insurance verification and coordination of benefits. A follow–up call to your office will take place afterthe verification if necessary. Once initial insurance verification has taken place, the patient will be contacted for an initial assessment. We will explain their insurance coverage, review their disease state and medications, and answer any questions that they may have. Free medication delivery is scheduled to the patient’s home or to your office within one business day.
What is the process if a prior authorization is required?
Once we verify your patient’s insurance online and learn that a prior authorization is required, we will inform you via fax or phone to initiate the process.
What is the process if a patient has a high copayment?
If we discover that a patient has a high copayment, we will inform your office. At this point, we can look into all available financial assistance programs for your patient. We will also work with your office’s social workers to find the best financial assistance program options for the patient. Once this process is completed, we will contact the patient to explain their insurance coverage, copayment, available financial assistance programs, and offer support throughout the process. Once approved, the medication will be delivered within 24 hours of shipment.
How do I speak to the pharmacist when the pharmacy is not open?
Call us anytime at 888-260-9555. We have pharmacists available 24/7.
How do I get started or learn more about your pharmacy?
Please call us at 888-260-9555 or fax 215-471-4001. We look forward to working with your office to achieve optimal care.