Frequently Asked Questions
What is a specialty pharmacy?
A specialty pharmacy focuses on providing high cost, high touch medications for patients with complex and chronic disease states. Medications in specialty pharmacy include oral, injectable and biologic products.
Why can’t my local Sunray Drugs pharmacy fill these prescriptions?
Specialty medications require special attention from your pharmacist. Specialty pharmacists are trained in these complex and chronic disease states and know how to best manage your care.
Can I get all of my prescriptions through Sunray Drugs Specialty?
We focus on your chronic specialty conditions and the medications required to manage these conditions. We partner with our Sunray Drugs retail stores for non-specialty medications and recommend continuing to use your Sunray Drugs pharmacy or local retail pharmacy.
How will I know if my drugs are covered by insurance?
We will handle this process for you by coordinating with your insurance company and your doctor. Many specialty drugs require a “prior authorization” which means that the insurance company needs more information before they will cover a high-cost drug. We will notify you as soon as possible about the result of this process.
How can I pay for my medications?
We accept checks, money orders, and all major credit cards.
What support does Sunray Drugs Specialty offer?
- Monthly wellness checks with a review of any questions or concerns you may have about your medications
- Prescription refill reminders
- Available pharmacists 24/7 at 888-260-9555
How do I fill my prescriptions through Sunray Drugs Specialty?
You can begin the process by calling us today at 888-260-9555. We will work with your doctor’s office and contact you to set up your delivery.
I have a question not listed here. How do I reach a pharmacist?
You can call us at 888-260-9555 or submit your question online.